Job SummarySupport Engineer II position, 100% remote, part of Support Services team. Responsible for maintaining and managing Postgres databases and partnering with clients, providing guidance, support, and execution following best practices.
What Your Impact Will Be
Work with customers to provide in-depth technical troubleshooting and recommend appropriate workarounds and solutions for EDB product lines and open-source PostgreSQL products.
Collaborate with and mentor junior and mid-tier support engineers to triage issues.
Create reproducible test cases, file development requests, and offer patches when possible.
Collaborate with development resources, many core members of the PostgreSQL community, to identify bugs and performance bottlenecks.
Serve as the primary point of contact to premium customers on priority engagements.
Document solutions, procedures, and standards for customers as well as for internal use.
What You Will Bring
5+ years of significant experience with PostgreSQL, and experience with Oracle, MySQL, MongoDB, or equivalent knowledge.
Bachelor's degree in Computer Science or equivalent knowledge.
Working knowledge of PostgreSQL third‐party tools (pgpool, patroni, pgbouncer, etc.).
Outstanding English communication skills (both written and verbal).
Strong problem‐solving skills for abstract and complex issues.
Quick‐thinking, able to work well under pressure.
Adept at documenting efforts, actions, and results.
Experience liaising with Engineering teams.
What Will Give You An Edge
Technical support experience.
Experience with machine learning and AI.
Recent working experience with Microsoft.NET, Java and/or C/C++.
Experience with Oracle or SQL Server.
Experience with Docker, OpenShift & Kubernetes.
Experience with Amazon Web Services and RDS.
Experience with Microsoft Azure.
BenefitsEDB offers a range of benefits and resources to promote healthy work‐life balance and wellness. Employees have access to CuraLinc for health and wellness tips and practices, and Wellness Fridays extending to December 2026. For more information on perks and benefits, visit our career site.
Equal OpportunityEDB is a proud equal‐opportunity workplace and values diversity. We are committed to creating an inclusive environment for all employees.
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