Senior Software Engineer (Customer Service) 2 days ago Be among the first 25 applicantsAbout Exoticca Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long‐distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best‐value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward‐thinking travel company of our generation.What are we proposing? We are looking for a Senior Software Engineer who is first and foremost a problem solver. Someone who uses engineering — across backend, frontend, data, infrastructure, and AI — as a toolbox to solve real customer and business problems.This role sits at the heart of our Customer Service optimization team, where we build proactive and reactive solutions that improve the customer experience at scale. Our goal is to solve customer problems before they even arise, and when customers do reach out, to automate and simplify interactions through AI‐powered self‐service.Technology choices matter, but impact matters more. You'll work across PHP, C#, React, React Native and modern AI tooling, choosing the right approach for each problem rather than being constrained by a single stack.Why Join Us Real, meaningful problems that directly impact customer experienceFreedom to choose the right tool for the problem, including AIA team that values initiative, ownership, and impact over titles and silosScale‐up challenges with room to influence architecture, product, and ways of workingIf you're looking for challenging problems, autonomy, and growth — welcome!Responsibilities Proactive Customer Experience:Build features that anticipate customer needs and remove friction before questions ariseMake critical information (e.g. flight details, trip changes, add‐on excursions) clear, timely, and accessible across app, web, and communication channelsDesign systems that reduce uncertainty and increase trust through smart automation and clear user experienceReactive & AI‐Driven Automation:Help design and build AI‐powered chatbots and voicebots to maximize self‐service and reduce manual supportAutomate inbound and outbound customer communication related to trip changes (flights, hotels, schedules)Apply AI pragmatically to classify, route, resolve, or fully automate customer interactionsProduct & Data‐Oriented Engineering:Work closely with the whole team to refine problems before writing codeUse data to validate assumptions, measure impact, and continuously improve solutionsActively participate in shaping product decisions, not just implementing ticketsWhat you will do Solve complex customer and operational problems using end‐to‐end engineering thinkingDesign, build, and iterate on systems spanning backend, frontend and AI componentsProactively refine tasks, suggest better solutions, and challenge assumptions when neededCollaborate with Product, Data, and Customer Service teams to deliver measurable outcomesUse AI tools daily to accelerate development, improve quality, and explore better solutionsMaintain high standards of code quality, reliability, and scalability while moving fastRequirements Strong problem‐solving mindset — you enjoy ambiguous problems and figuring out the best path forwardHighly effective use of AI in daily work (coding, debugging, designing, analyzing, automating)Product‐oriented thinking: you care about why you're building something, not just howComfort working across multiple technologies and learning new ones as neededSolid knowledge of RESTful API design, development, and integration best practicesExperience working with event‐driven architectures (EDA) and message‐based communication between servicesFamiliarity with Domain‐Driven Design (DDD) and clean architecture principlesWorking knowledge of CI/CD pipelines and version control best practices using Git (GitHub Actions or similar)Strong emphasis on testing (unit, integration) and commitment to code quality, scalability, and maintainabilityFamiliarity with observability practices — including logging, monitoring, and tracing — to ensure visibility and reliability across distributed servicesExcellent collaboration and communication skills to work effectively within cross‐functional teams.We don't expect you to know everything, but experience in some of the following is important:Backend: PHP and/or C# (or equivalent experience)Frontend: React, React NativeAPIs, integrations, and system designAI tools, LLMs, automation workflowsData‐informed decision makingProven ability to design and integrate RESTful APIs with attention to performance and reliabilityKnowledge of testing practices (unit and integration) and a strong focus on code qualityFamiliarity with observability principles, including logging, monitoring, and tracing in distributed systemsBenefits Competitive compensation package, in line with job responsibilities and experienceFlexible compensation on transportation and food with Cobee also in our private health insuranceFlexible working schedule, just make sure you meet your monthly goals!100% Remote working within SpainPermanent contract from the startTravel with Exoticca at reduced prices !!!Referral bonus, if you bring people as talented as you can earn a very nice bonus!And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization where teamwork, drive, commitment, resilience and being customer‐centric are the core valuesExoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
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