About the Company - Atento is an award-winning global CX solutions company that creates exceptional experiences for the world’s leading brands and their customers. We are an ambitious team of innovators, risk-takers, and game-changers who thrive on solving complex problems.
About the Role - We are seeking bilingual candidates (English and Spanish speakers) to work for a top social media company.
Responsibilities
* Handle and resolve end-to-end product troubleshooting and customer support for a popular social media platform.
* Manage case volumes across email and chat channels.
* Ensure high customer satisfaction by maintaining service quality, providing regular updates, and managing the case journey.
* Adhere to service level agreements, and achieve excellent productivity and resolution times.
* Collaborate with technical specialists to educate advertisers on product features and resolve common issues.
Qualifications
* BA/BS degree or equivalent practical experience.
* Proficiency in English (reading, writing, speaking); additional language skills are a plus.
* 2-5 years of experience in digital advertising or technical customer support/operations.
* Experience in a contact center or service program within an advertising tech company is preferred.
* Product support experience is desirable, including via email and chat.
* Familiarity with social media platforms and digital marketing basics.
Required Skills
Details not specified.
Preferred Skills
Details not specified.
Pay Range and Compensation - Salary: €22,000 + 10% bonus.
Equal Opportunity Statement - *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.*
Seniority Level
* Associate
Employment Type
* Full-time
Job Functions
* Information Technology, Customer Service, and Marketing
Industries
* Telephone Call Centers, Outsourcing, and Offshoring Consulting
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