**Our Client**:
The **Harley Owners Group (HOG)** Brand Ambassador is the face and voice of Harley-Davidson to our loyal community of riders. This role is crucial in embodying the brand's values and ensuring an unforgettable HOG membership experience for every rider. We are seeking a passionate and results-oriented individual who provides exceptional customer service and building strong relationships within the HOG community.
**What’s your Mission?**:
- Brand Champion: Authentically represent the Harley-Davidson brand and its values in every interaction.- Deliver Exceptional Customer Service: Provide personalized and exceptional service to all customers and HOG members.-
- Build Strong Customer Relationships: Foster long-term relationships with customers and members through personalized communication and proactive engagement.- Optimize the Customer Experience: Ensure a seamless and enjoyable experience for every customer at every touchpoint.- Process Transactions: Efficiently and accurately process membership payments and other relevant transactions.- Drive Revenue Growth: Identify and capitalize on opportunities for cross-selling and upselling relevant products and services.- Gather Customer Feedback: Collect and analyse customer feedback to identify areas for improvement and enhance the overall customer experience.- Maintain Accurate Records: Ensure the accuracy and up-to-date status of all customer and member records within the Salesforce CRM.- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
**Requirements**:
- **Fluency in Dutch**:Demonstrated excellence in written and spoken Dutch, including exceptional grammar and spelling.
- **Strong English Proficiency**:Fluency in both written and spoken English.
- **Customer-Centric Approach**:Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
- **Interpersonal Skills**:Strong listening, influencing, and negotiation skills.
- **Resilience and Adaptability**:Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
- **Customer Service Excellence**:Proven ability to handle customer complaints and difficult situations with professionalism and empathy.
**Extra Points**
- **Passion for Motorcycles**:A genuine interest in motorcycles is a significant plus!
**Benefits**
- **Start Date**: October 2025.
- **Hours**:39 h/week
- **Work Schedule**:Monday to Friday, 9:00 am - 6:00 pm
- **Salary**: €21,062 gross per year
- **Holidays**:24 holiday days per year
- **Work Model**: Hybrid (6 days per month at the office)
- **Training**:1 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm
- **Office Location**: Barcelona (La Sagrera)
**Additional Perks**:
- **Career Growth**:Ongoing training and development.
- **Well-being Support**: Confidential counselling and resources.
- **Perks & Discounts**:Exclusive offers and rewards.
- **Health Benefits**:Discounted health insurance.
- **Skill Development**:LinkedIn learning and certifications.
- **Referral Program**:Bring a friend and get a referral bonus.