Overview
Converse Retail Lead – 40 Hours – Alicante Pop Up Store
Become part of the Converse Team. Converse is a place to explore potential, break barriers and push out the edges of what can be. The brand seeks achievers, leaders and visionaries who bring skills and passion to a challenging and evolving world to make things better as a team.
As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees. Help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Store.
Responsibilities
Operational and Merchant Excellence: Ensure consistent execution of operating and merchant standards.
Open and close the store per operating procedures and standard processes.
Partner with the Store Manager to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives).
Follow shipment standard processes and policies.
Ensure that employees are cross-trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.
Customer Service: As a Converse Brand Ambassador, lead and demonstrate the STARS MANTRA daily.
Role: Consistently communicate financial objectives and critical metrics such as daily goals and hourly readings. Mentor and encourage team members to reach those goals.
Financial Performance: Assist in delivering the financial budget. Contribute to the store’s financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.
Qualifications
A passion for Converse and the Fashion/Apparel footwear industry.
Experience in retail and/or leadership positions.
Very good command of English language (written and spoken).
Experience and competency in serving exceptional consumer service.
Ability to coach and develop a strong team.
Strong focus on communication.
Flexibility to work in shifts and on weekends.
Company Culture
Converse is more than a company;
it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment, and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Generous benefits packages accompany the experience.
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