As one of our valued Resort Representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holidays by introducing them to our experiences on offer. You will work as part of a team with internal and external suppliers and take responsibility for resolving customer queries or problems using our in-house digital systems.
What can we offer you?
* Excellent salary
* Fully paid training and IT equipment
* Monthly 1-1 meetings with your Team Leader
* 31 days holiday entitlement per annum
* Two days off per week
* Monthly rosters sent in advance
* Discounts on Jet2.com and Jet2holidays flights and holidays
* Recommend a friend bonus scheme
What will you do in the role?
Reporting to the Resort Team Leader, you will work as part of a team with internal and external stakeholders to deliver VIP, industry-leading customer service to our customers. You will receive comprehensive training to ensure you:
* Create memorable experiences for our customers in resort, ensuring we are available at their accommodation to resolve any issues during their holiday
* Utilise a Sales through Service approach by recommending local experiences and attractions that match our customers' needs
* Support with any disruptions, serious emergencies in resort, and customer escalations
* Represent Jet2holidays during scheduled hotel visits and virtually via video call for urgent queries
* Maximise branding opportunities within our hotels and resorts
* Work as part of a team supporting airport operations on busy flight days in arrivals and departures
What will I need?
You should already hold the right to work documents for Spain and be living in the destination or willing to source your own accommodation.
As travel is a key part of the role, you must be a driver with access to your own vehicle, which can be used for work purposes. Travel expenses will be reimbursed.
Working hours will vary each month and may include early starts, late finishes, split shifts, and weekends. Rosters are provided 3-4 weeks in advance. Flexibility is essential, as you will need to support with flight disruptions, emergencies, and escalations.
Customer service experience is advantageous but not required. You should be able to handle a range of customer-facing situations effectively, solve problems, maintain a positive attitude, and be IT confident to use in-house digital systems daily on a tablet device.
Apply today to join the UK’s Number One Tour Operator! Once you submit your application, you will be invited to complete the recruitment process.
Follow us on Facebook: Jet2Careers Overseas to meet some of our team and learn about life with Jet2holidays.
We look forward to receiving your application and starting your career with Jet2holidays!
#J-18808-Ljbffr