Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.Responsibilities:
Optimize service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.Manage project scope, timelines, and communications as a project manager.Work with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met.Manage operational tasks for the Service Operations Platforms.Support daily operations of the Service Operations Platforms.Assist in onboarding and training for Production Partners.Experience:
Experience in Project Management and Business Analysis within the IT sector.Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.Experience with service operation tools like JIRA and ServiceNow.Experience working in SCRUM environments.Strong analytical and problem-solving skills.Experience with LMS platforms is a plus.What We Offer:
Permanent contract.Flexible schedule to balance professional and personal life.Training & certifications with official recognition from our partners.Home office options.Flexible benefits (public transport tickets, meal vouchers, etc.).Health insurance.Our commitment to social responsibility through Omega in Action.About Us:
We are a global digital company dedicated to enhancing the business experience (BX) of our clients through technology and data-driven solutions in Customer Omnichannel Experiences, including Customer Services, eCommerce, Analytics, and Marketing. Serving clients across retail, life sciences, manufacturing, education, non-profit, and NGOs, we are a top Salesforce partner in Europe with over 530 team members from 24 nationalities in Spain and France. Our culture emphasizes collaboration, innovation, and the well-being of our team, guided by our core values of talent, flexibility, commitment, and innovation.
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