P Within the b Econocom Spain Group, /b this opportunity is with b Econocom Servicios S.A.U /b. /p p We are looking for a Junior IT Operator to become part of our team. If you have a passion for technology, enjoy monitoring systems and supporting IT operations, and want to grow your career in a dynamic, innovative environment, we would love to hear from you! /p pb Key Responsibilities /b /pulli Real-time monitoring of critical systems and applications to promptly detect incidents. /lili Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones. /lili Collaborate with technical teams and other departments to ensure incident resolution. /lili Conduct preliminary analysis and apply basic solutions to recurring incidents. /lili Maintain detailed incident records and generate status and resolution reports. /lili Ensure incidents are resolved within agreed SLA timeframes. /lili Follow established operational procedures for incident management. /lili Escalate critical or complex incidents with complete and accurate information. /lili Propose process improvements for incident management based on operational experience. /li /ul pb Technical Competencies /b /p ulli Proficiency in b ServiceNow /b for incident logging and prioritization. /lili Experience with monitoring tools like b Datadog /b. /lili Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux). /lili Ability to generate reports and interpret operational logs using tools like b Excel /b or b Power BI /b. /lili Basic scripting skills to automate operational tasks. /lili Familiarity with b ITIL processes /b, particularly in incident, problem, and change management. /lili Minimum B2 level of English required. /li /ul pb Personal Skills /b /pulli Clear and precise communication with technical teams and end-users. /lili Ability to stay calm and make quick decisions in critical situations. /lili A problem-solving mindset with an emphasis on efficiency and collaboration. /lili Strong ability to identify and resolve incidents swiftly to minimize operational impact. /lili Effective collaboration with team members and other departments. /lili Flexibility to adapt to evolving processes and technologies. /lili Anticipation of potential issues and proactive measures to prevent them. /lili Excellent multitasking and prioritization skills for managing incidents based on urgency. /li /ul pb We Offer: /b /pullib Contract Type: /b Permanent. /lilib Location: /b Madrid.( Hortaleza) /lilib Schedule: /b 24/7 shifts. /lili Meal Vouchers. /lili Training Plan and Career Development Opportunities. /li /ul pb Who We Are /b /ppb Econocom Services /b is a key part of the b Econocom Group /b, Europe’s leading digital transformation partner for large and medium-sized enterprises and public organizations. In Spain, Econocom Services achieved a turnover of €70M in 2022 with 850 dedicated professionals. Our IT services are structured across five main areas: /pulli Service Desk Innovation /lili Modern Workplace /lili Advanced Managed Services /lili Public and Hybrid Cloud Solutions /lili Managed Security Services. /li /ul pb Econocom Group /b operates in 16 countries, with over 8,000 employees and €2.7 billion in revenue in 2022. Listed on b Euronext Brussels /b, the group is recognized for its strong values and commitment to innovation and diversity. /ppb Our Commitment to Diversity /b /pp We value each individual for their skills and abilities, regardless of gender, sexual orientation, disability, nationality, or age. Diversity and inclusion are fundamental pillars of our teams. /p pb Why Join Us? /b /pp At Econocom, we offer an opportunity to work on cutting-edge projects, grow your skills, and be part of an inclusive and innovative team. Ready to take your career to the next level? /p pb Apply today and let’s transform the future together! /b /p