Job Description
\n
Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
\n
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges.
\n
You can read more at is an exciting opportunity to join a successful and international team of technically trained support engineers delivering day‑to‑day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of the Agilent CrossLab organization, a network of experts who help our customers improve laboratory performance and meet vital business needs.
\n
As a
\n
Remote Support Engineer, you will provide technical support to external customers via phone, email, chat, or social media, using remote diagnostic capabilities. Focusing on chromatography (GC, GCMS, LC, LCMS, and others), your goal will be to reduce customer downtime and identify repair strategies. To be successful you must be very customer‑focused, confident, versátil, and willing to go the extra mile for our customers.
\n
You’ll receive all the training and development opportunities you need to become the best in your field.
\n
Key Responsibilities
\n
Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent’s product portfolio
\n
Ensure customer satisfaction by guiding, assisting, and training users on maintenance and configurations
\n
Remote troubleshooting on hardware and software
\n
Providing problem resolution to optimize the efficiency and uptime availability of customer systems
\n
This is a hybrid position based in our offices in
\n
Barcelona, with partial work from home (2 days a week).
\n
Qualifications
\n
University Degree in Chemistry or Life Sciences based discipline
\n
Hands‑on experience (internship, apprenticeship, university projects or first postgraduate experience) with chromatography and spectrometry analytical techniques such as GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES…
\n
Full proficiency in English and Spanish
\n
On a personal level, you are autonomous ,
\n
outgoing and customer oriented. You enjoy working both autonomously and as part of a team. You have great communication and interpersonal skills to interact with many internal and external partners. You show a real can‑do attitude and you like helping others and solving problems. Whilst being flexible and adaptable, you also have strong planning and organizational skills .
\n
We Offer
\n
Outstanding company culture
\n
Career development opportunities
\n
Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
\n
Additional Details
\n
This job has a full‑time weekly schedule.
\n
Our pay ranges are determined by role, level and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
\n
Pay and benefit information by country are available at: Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. xugodme
\n
Travel Required
\n
Occasional
\n
Shift
\n
Day
\n
Duration
\n
No End Date
\n
Job Function
\n
Services & Support
\n
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.