¿Dónde vas a trabajar?Multinational Company (Automotive Sector)¿Qué harás en tu nuevo puesto?The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.- Support to Multiple European Countrieso Triage incidents and defectso Solve Incidents and fix Defectso System Changes - Small to Medium, consulting on Large- Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including:
formula writing;
scheduling;
workflow;
functional configuration;
log interpretation;
user administration;
data query, extraction and upload;
reporting.- Provide 2ndlevel application support for functional and technical questions.- Seek to ensure and maintain system standardisation across all countries- Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution.- Continuously improve upon the business experience and identify solutions to improve efficiencies¿A quién buscamos (H/M/D)?The Technical Support Business Analyst should have the following skills:
- Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders- Strong understanding Integration technologies- Technical skills in areas such aso SQL / databaseo Reporting - Can write and review detailed technical solution designs- Excellent understanding of Integration best practices- Very strong problem solving and root cause analysis skills- Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution.- Demonstrated ability to work in an agile, fast-paced environment- Ability to work independently, with minimal direction- Must be Fluent in English- Desirable:
- First hand experience in application management would be considered as an asset.- Fleet Management System experience - Miles (Sofico) or similar ones:
Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.- Fleet or financial services industry experience- Postfix (RPN) stack-oriented language skills- Jasper reports- Knowledge of French, Italian, German, Spanish is a significant advantage¿Cuáles son tus beneficios?Interesting professional opportunity