**Additional Information**
**Job Number** 25151994
**Job Category** Rooms & Guest Services Operations
**Location** Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain, Spain, 8005VIEW ON MAP (https://www.google.com/maps?q=Hotel%20Arts%20Barcelona%2C%20Marina%2019-21%2C%20Barcelona%2C%20Spain%2C%20Spain%2C%208005)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
As a Guest Services Supervisor primary responsibility is to overlook the Guest Services team operations maintaining a welcoming and seamless arrival and departure experience for all guests.
Among your responsibilities you must ensure that all luggage is handled with care, tagged properly, and delivered or stored securely.
Guest must be assisted with transportation arrangements, including taxis, shuttles, and valet services, and provided with directions when requested, as well as controlling parking operations and SOPs. You respond promptly to guest inquiries and requests, collaborating with other departments such as Front Desk, Concierge, and Guest Experience to ensure satisfaction.
Support individuals and group arrivals with personalized service and attention to detail.
Organizing luggage (drops and pulls) or other items deliveries for guest in house, especially for groups.
Throughout your shift, you maintain a professional appearance and courteous demeanor, ensuring that every guest feels valued and cared for.
You follow safety protocols and report any suspicious activity or guest concerns to Loss Prevention as well as ensuring that any working materials are in good condition and under control.
Your role is essential in creating a positive first and last impression, contributing to the overall guest experience and the hotel's reputation for exceptional service.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a integral brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Required Skill Profession
Other General