The Credit Analyst will have several main task areas which require a full understanding of the sales to cash flow of the business and country she/ he is in charge of: monitors performance of portfolio assigned, anticipates potential issues, keeps marketing organization aware of potential problems with customers, recommends & implement course of remedial action and improvement programs which drives cash flow/ DSO performance of portfolio assigned, develops and maintains good relationships externally and internally in the interest of the ongoing and future business.
JOB DESCRIPTION (functional responsibilities):
- To full execute the DOA
- To ensure full understanding and compliance of the GCP.
- To be compliant and execute the Internal control KCAs.
- To understand the Business: nature, growth, strategy to achieve that growth, type of customers, country specifics, products, seasonality, sales organization structure, integral credit organization. Know the warehouse cut-off times, lead time from the moment order is placed till the material should be released (the latest).
- To provide the required input to the Credit Specialist in preparation of the Cash Calls following the standard report and participate if required.
- To be the key contact for the business/ customers interactions for the portfolio assigned.
- To be responsible for the portfolio assigned from the entire Credit Cash Collection process (mainly "C" customers).
- To identify improvement opportunities and share them with the Credit Specialist. To be able to drive and support them.
- To actively participate in the regular meetings with the Credit Specialist
- To understand the accounts assigned in High-Risk countries and take necessary actions to control the risk, in coordination with the Credit Specialist.
- To respond to Customer Queries.
- To request additional remittance details for Cash Application Team when needed
- To be responsible for collection activities, risk assessment, credit limit review, order release, new customers creation, collateral management and reporting of his/ her own portfolio.
- To set up and execute Collection Strategies and Risk Categories of the portfolio assigned.
- To provide input of customer level details to Order Hold Metrics report and take the required actions to eliminate unnecessary order holds.
- To daily use and execute any available collection tool.
- To ensure fluent and adequate communication channels are in place with the rest of Credit roles at the Centers.
- To provide input of customer level details to Collection Effectiveness Files for sharing with Business to drive improvement in customer Past Due performance.
- To be responsible for doubtful accounts assigned as per GCP and process.
- To support the Credit Specialist in the Credit Insurance yearly exercise and handle the related requests according to his/ her own portfolio.
Major Challenges:
- Day-by-day working to achieve daily processing objectives.
- Develops and maintains good relationships externally with customer's financial organization, in the interest of the ongoing and future business, and internally with key persons such as Customer service, Sales/Marketing and AR team.
- To know and implement a series of operating procedures that demand attention to detail under pressure conditions.
- Proactive identification and independent resolution of financial/ accounting matters within the team.
- Freedom to act within the limits of defined policies and best practices.
Key Contacts:
- Ongoing dialogue with the team members and the Team Leader.
- Facilitate interactions with internal /external customers and third parties (Customers/ Credit Managers/ Customer Service/ Sales/ AR Team/ Legal).
Work Environment:
- Day-by-day pressure to meet daily processing objectives for the team vs. the individual.
- Continuous training mode both for recycling as well as for application of new operating procedures.
Qualifications - External
Knowledge & experience:
- Experience in Credit, Customer Service or any other function within OTC process.
- Business proficiency in English and Italian. Any other language will be considered as a plus.
- Solid knowledge of accounting principles.
- PC skills: demonstrated ability to work with email programs and MS Office tools.
- Computer literate and experience working with SAP
Skills & attributes:
- Excellent communication and interpersonal skills.
- Customer focus.
- High Motivation and proactive attitude.
- Problem solving attitude.
- Strong Team worker.
- Ability to prioritize and work under pressure.
- Flexibility.
- Fast learner in new systems and platforms.
To know more about Corteva please watch this video: https://www.youtube.com/watch?v=Bs3CpU29-1M