To manage and grow existing client accounts in the European market by ensuring strong relationship management, account expansion, and revenue optimization for VAS products including Fintech solutions, PPOB services, and E-Wallet platforms.
Key Responsibilities
Manage and maintain relationships with existing clients and partners in the European region
Act as the main point of contact for day-to-day account coordination and issue resolution
Identify upselling and cross-selling opportunities across Fintech, PPOB, and E-Wallet products
Coordinate with internal teams (Product, Tech, Operations, Finance, Legal) to ensure smooth service delivery
Monitor account performance, usage, and revenue trends
Support contract renewals, commercial discussions, and pricing alignment
Prepare regular account reports, forecasts, and performance updates for management
Ensure compliance with European regulations and client requirements
Support onboarding and go-live process for new services within existing accounts
Requirements
Experience & Background
Minimum 3–5 years experience as Account Manager, Key Account Manager, or Client Success
Experience in Fintech, VAS, Digital Payments, PPOB, E-Wallet, or Telco-related services
Proven experience managing B2B clients in European markets
Strong understanding of contract management and client lifecycle
Skills & Competencies
Excellent relationship management and communication skills
Strong coordination and problem-solving capability
Commercial awareness with ability to grow accounts and protect revenue
Good analytical skills for account performance tracking
Able to work independently in a cross-border, multicultural environment
Language & Communication
Fluent English (mandatory)
Additional European language (French, German, Spanish, or Italian) is a strong advantage
Other Requirements
Willing to work with European time zones and occasional travel
Detail-oriented with strong follow-up and documentation skills
Comfortable working with CRM, reporting tools, and dashboards