Are you a customer oriented person passionate about employee experience, high energy, and striving for excellence in resolution management? Do you enjoy working in a fast paced, action oriented environment?
If so, this role is for you!
We have an exciting opportunity as a Customer Experience Agent.
About Maersk
At Maersk, we are pioneers in logistics, expanding our capabilities to become a comprehensive end to end logistics service provider. Innovation is central to our mission, empowering our team to simplify complex logistics and make a positive global impact. We aim to create a better tomorrow socially, economically, and globally, redefining standards for efficiency, sustainability, and excellence.
What We Offer
* Global career opportunities at the forefront of world trade.
* Modern talent development initiatives and competitive benefits.
* Inclusive workplaces across over 130 countries, fostering a sense of belonging.
* Industry leading parental leave policies, flexible working hours, and access to internal training.
* Comprehensive benefits including pension schemes and health insurance.
Key Responsibilities
* Manage and monitor the end to end shipment process.
* Coordinate with stakeholders involved in shipments.
* Ensure smooth flow of shipments and provide business solutions with good process understanding.
* Resolve queries promptly with shippers, customers, and key account managers.
* Maintain a customer centric approach, prevent errors, and keep stakeholders informed.
* Engage in cross selling and customer retention efforts.
* Follow SOPs and IOPs, identify deviations, and communicate proactively.
* Participate in conference calls to ensure seamless processes.
* Report on performance metrics and collaborate with teams to strengthen customer relationships.
Candidate Profile
* Solid experience in logistics/supply chain management.
* Proficiency in English and Spanish.
* Excellent communication and stakeholder management skills.
* Customer service orientation and result driven attitude.
* Organized, team oriented, and able to work under pressure.
* Understanding of operational processes and a proactive approach.
Additional Information
Maersk is committed to diversity and inclusion and is an equal opportunity employer. We support applicants with disabilities and provide accommodations during the application process.
Required Experience: Unspecified seniority level.
Employment Type: Full Time
Experience: Years (unspecified)
Vacancy: 1
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