Key Responsibilities
* Customer Support : Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
* Account Management : Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
* Problem Resolution : Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
* Customer Onboarding : Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
* Follow-up : Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
* Feedback Management : Collect and report customer feedback to help improve products and services.
Requirements
* Language Skills : Native Danish speaker with a strong command of English (B2-C1).
* Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex information clearly.
* Customer Service : Passion for helping customers and providing a high level of service.
* Problem‑Solving Skills : Ability to troubleshoot and resolve customer issues efficiently.
* Organizational Skills : Strong attention to detail and ability to manage multiple client accounts simultaneously.
* Team Player : Ability to collaborate with other departments to ensure customer needs are met.
Benefits
* Competitive salary package.
* Opportunity to grow within the company and develop account management skills.
* On‑site work environment with a dynamic team in Malaga.
* Regular working hours, with an early finish on Fridays.
* Continuous training and support to develop your career in customer support and account management.
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