As Operations Manager at Polo Valley, you will be responsible for the end-to-end daily operation of the club: making sure every department runs smoothly, internal processes are respected, and every client experience reflects the standards of a high-end, owner-led project.
You will work closely with the CEO to implement processes, manage teams, and continuously raise the standard across the business: from hospitality and horse operations to events, HR and grounds.
Anticipate issues and prevent last-minute crises through planning and discipline
Detect inefficiencies and introduce practical, scalable systems that improve consistency and quality.
HR Management
Manage recruitment, onboarding, performance reviews, staff development and, where necessary, dismissals, in coordination with the HR & Admin Assistant.
Foster a high-performance, values-driven culture based on respect, responsibility and teamwork.
Provide weekly operational reports and updates to the Managing Director/CEO.
Track team performance and task execution across departments.
Work with Admin & Finance to manage inventory, costs and operational budgets, ensuring efficient use of resources.
3–7 years of experience in hospitality operations, property/lifestyle management, or high-end resort/club environments.
~ Strong leadership and people management skills; Clear communicator with fluency in English & Spanish.
~ Close collaboration with leadership and exposure to business-wide strategy.
Clear career growth potential as the business expands.
Operations Manager Application - Polo Valley