General SaaS | $28M Series B Investment
Barcelona/Prague or Remote in EuropeRole TLDRMission:Own self-serve and PLG as a fullrevenue enginefor micro customers – from acquisition and signup to activation, expansion and retention. Design flows whereproduct does most of the work, and add humans only where ROI is highest.Primary Outcome:Maximize revenue from the self-served micro segment.Today, we believe NRR is the most important lever to achieve this, but increasing trial → paid, cutting time-to-first-value, growing PLG-driven ARR, and reducing funnel drop-offs is also impactful.Scope:Define and drive thePLG roadmap, map and continuously improve thepost-signup journey, and set smart“when to human” rules(when to stay self-serve vs. route to Sales/CS).Team:Lead adedicated PLG squad (~2–3 engineers from existing teams)with a fast experiment cadence and strong analytics foundation.Profile:Commercial PM with proven PLG wins in B2B SaaS, strong experimentation mindset andexcellent UX instincts for onboarding/activation .About CloudTalk
Powered by a January 2024 $ 28 million Series B investmentfrom top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk'sAI-powered business communication platformhelps4,000+ sales and support team s make customer experience the greatest competitive advantage for driving more revenue.CloudTalk works seamlessly for businesses of all sizes, from scale-ups likeDeelandTIERto big players likeNokia ,GlovoandRakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.The Challenge Ahead
We’re looking for acommercial, experiment-driven, and execution-focused Head of PLGto own and scale ourProduct-Led Growth (PLG)motion for micro customers.Your mission is to