* Leading Multinational Company
* International Hub based in Madrid
Job Responsibilities:
* Drive process optimization, automation, and continuous improvement initiatives.
* Ensure efficient service delivery across functions such as Finance, HR, IT, Procurement, and other back-office operations.
* Establish and monitor KPIs & SLAs to ensure high-quality service and operational excellence.
* Implement best practices and standard operating procedures (SOPs) across the Hub.
* Work closely with internal stakeholders to align service levels with business needs.
* Drive automation and technology adoption to enhance productivity.
* Build and lead a high-performing team by attracting, retaining, and developing top talent.
* Foster a culture of collaboration, accountability, and customer service excellence.
* Implement training and development programs to enhance employee capabilities.
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