Infrastructure service delivery manager

At NTT DATA, we don't just manage services — we take ownership of critical operations that keep organizations running.

You'll be the key interface between service delivery and client leadership within international organizations, ensuring that complex infrastructure services perform, evolve and continuously improve.

About NTT DATA

NTT DATA is a global team of over 139,000 professionals, present in more than 50 countries. We work across industries such as telecommunications, financial services, public sector and healthcare, delivering end-to-end technology and consulting solutions.

But what truly defines us is how we work: we combine global scale with a human approach, where collaboration, trust and continuous learning are part of everyday life.

Make this the place where you grow.

Your mission

You will lead the end-to-end service governance of critical infrastructure services, ensuring performance, compliance and continuous improvement in high-demand environments.

This is not just coordination — it's ownership.

What will you be doing?

• Own contract and service governance, acting as the main counterpart to client service leadership
• Ensure delivery performance across all active work packages (scope, SLAs, operational commitments)
• Drive service reviews, KPI tracking and continuous improvement initiatives
• Lead incident, risk and escalation management through to resolution
• Perform root cause analysis and implement corrective/preventive actions
• Ensure compliance across ITSM, security, data protection and service continuity
• Oversee service transition readiness and handover processes

What we're looking for

• Strong experience in Infrastructure Service Delivery / IT Operations
• Deep knowledge of ITSM frameworks (ITIL or similar)
• Proven experience managing SLAs, KPIs and service governance
• Experience in complex, multi-stakeholder environments
• Strong communication and stakeholder management skills
• Ability to operate in international and highly structured environments

What you'll find at NTT DATA

• Hybrid and flexible working model
• Financial support for remote work expenses
• Flexible compensation plan (tax-efficient benefits)
• Life & accident insurance
• Access to training and continuous learning programs
• Wellbeing initiatives (mental health programs, sports activities)
• Discounts platform and financial benefits
• A strong internal community and collaborative culture

Why this role stands out

Because here, service delivery is not reactive — it's strategic.

You will operate in international environments where governance, performance and decision-making truly matter.

You'll have visibility, ownership and the opportunity to influence how services evolve.