.L&D; Consultant (France & Iberia)6 month Fixed Term ContractDomestic & General is a leading provider of appliance care and protection solutions. We work with some of the world’s best-known manufacturers and retailers – helping millions of households keep daily life on track.We’re more committed than ever to delivering exceptional customer service. And we’re championing a cost-smart, sustainable future – where repairing more means wasting less.We operate in 14 countries, with a growing presence in European markets.About the Role:The Learning & Development Consultant - EU is a business-critical role that is accountable for delivering the D&G;’s International Sales Blueprint to our French and Spanish OEMs.The Learning & Development Consultant - EU will be responsible for delivering targeted conversion performance on D&G;’s core campaigns across the Spanish & French OEM markets. Responsibilities:* Work collaboratively with OEM Trainers and D&G; L&D; Team to develop effective sales training, scripting, supporting material, and delivery mechanisms which enable improved sales performance.* Design and implement coaching, development standards, and operating rhythms which will drive effective sales* Coach Team Leaders to be effective sales coaches through observations and feedback sessions.* Deliver effective sales training including, but not limited to, sales inductions and continuous development programmes.* Identify opportunities for performance improvement through trend analysis and effective action planning.* Conduct top to bottom sales reviews of our OEM Contact Centres and develops realistic action plans which will help improve key KPI performance.* Conduct analysis of Sales Agents to establish profiles of our most effective Sales Agents and apply these learnings to recruitment, training, and management activity.* Collaborate with peers to share Contact Centre best practice across our International markets to ensure consistency of OEM sales activity.* Work collaboratively