Project Manager
Department: Delivery
Employment Type: Full Time
Location: Madrid
Description
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Project Manager to join our Team.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
The Project Manager will lead end-to-end delivery of AI-powered customer service bot solutions within contact center environments. This role involves managing cross-functional teams through all phases of the project lifecycle—from requirements gathering to post-production support—ensuring timely delivery, quality outcomes, and alignment with business goals.
Key Responsibilities
Lead project planning, execution, and delivery of AI agent solutions.
Coordinate with stakeholders to define project scope, goals, and deliverables.
Manage timelines, resources, budgets, and risks across multiple projects.
Facilitate collaboration between engineering, data science, UX, and operations teams.
Ensure compliance with technical and business requirements.
Monitor and report on project progress, KPIs, and milestones, including project financials.
Drive continuous improvement and post-deployment optimization.
Skills Knowledge and Expertise
Proven experience managing AI or software development projects.
Strong understanding of conversational AI, NLP, and contact center technologies.
Excellent communication and stakeholder management skills.
Ability to translate business needs into technical requirements.
Experience with Agile/Scrum methodologies.
Fluency in English; Spanish is a strong advantage.
AI/NLP platforms (e.g., Dialogflow, Azure Bot Services, Rasa)
Project management tools (e.g., Jira, Trello, Asana)
Cloud platforms (e.g., Azure, AWS, Google Cloud)
CI/CD tools and DevOps practices
CRM and contact center systems (e.g., Genesys, Salesforce)
Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
Master's degree is a plus.
PMP, PRINCE2, or equivalent project management certification.
Agile/Scrum certification (e.g., Certified ScrumMaster) preferred.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Health Insurance
25 days paid holiday a year
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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