About the job Slovenian & English Travel Advisor in Barcelona
Cross Border Talents is on the lookout for Slovenian speakers for a globally-known online travel platform to work as a Customer Support Advisor. You\'ll play a pivotal role in understanding and addressing the needs of their global customers. Your responsibilities will include providing top-notch support, mediating between international travelers and accommodation providers, and ensuring exceptional customer service.
Key Responsibilities:
* Understand and identify customer needs, offering solutions that meet their requirements.
* Respond to customer inquiries via email and phone, clarifying details about services, payments, and technical requirements.
* Mediate between customers and accommodation suppliers worldwide.
* Follow set processes to provide accurate information and resolve issues effectively.
Requirements:
* Fluent in Slovenian (C2 level) and advanced English.
* Excellent written and verbal communication skills.
* Proficiency in Office 365, CRM databases, and other internal platforms.
* Strong problem-solving skills with a solution-driven approach.
* Positive and motivated attitude to handle challenging customer issues.
* Ability to adapt to changing priorities and business processes.
* Affinity for accommodation platforms.
* Previous experience in customer service or contact center environments is an advantage.
* Flexibility to work from both the office and home (within 100km of the office).
* EU member state passport or a valid Residence Permit for Spain
Contract & Working Hours:
* 38.5 hours per week (Monday to Sunday).
* Available shift: 15:00-23:00.
* Temporary contract with potential for extension.
If you\'re ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us!
Benefits:
* Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, and more!
* Free private health insurance available upon obtaining a permanent contract.
* Work in a multicultural and international environment with modern office spaces, conveniently located near Glories shopping mall (Westfield).
* Enjoy free coffee every day and fresh fruit once a week.
* Be part of a leading industry department with ample opportunities for learning and career growth.
* 3 weeks of initial paid training with ongoing personal coaching.
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