First, a little bit about what I like the most about working at Zurich Technology Delivery Center : The environment here is incredibly collaborative and innovative. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.
As an Enterprise Content Manager (ECM) Service Delivery Manager, you will:
Oversee the delivery of high-quality IT support services to our internal stakeholders, ensuring we meet service level agreements (SLAs) and maintain a stable production environment. You’ll also play a key role in managing changes, security, compliance, and customer satisfaction.
Lead service management communications for the business (e.G. incident alerts, change freezes etc.), Manage small work orders and support other large platform projects (i.Prepare monthly reporting and handle monthly service reviews with the business unit counterparts
Identify service improvement actions and work with the required parties for the implementation of the same.
Identify and implement continuous improvements to our support processes and tools.
Support the review of supplier running costs invoices and actively participate in governance internal sessions
Work with the business unit and Global Disaster Recovery teams to ensure that the disaster recovery capability meets the global DR requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster.
Ensure internal and external providers are compliant with regulatory requirements and provide assistance and support for audits, where applicable.
5 years service delivery experience.
~ Experience in diverse, multi-cultural environments, especially offshore, and dealing with ambiguity and changing/evolving requirements.
~ Good understanding of cloud hosting technologies (Azure).
~ ITIL Service Management level qualifications is an advantage.
~ Advanced English, written and verbal.
~ Knowledge of Content Management systems (Filenet, Box, SharePoint…) is an advantage.
To support your work-life balance, we have adopted a flexible working model.
~ Over 300 euros to set up your home office and additional monthly home office allowance.
~ Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
~ Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
~ Collective Life retirement Plan
~Apply by sending your CV in English.
We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.
Zurich Technology Delivery Center – Your Talent, Our Strength
Schedule: Full Time