We are looking for a Customer Assurance Support Specialist to join our team in León.
Create and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc.
Develop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance.
Manage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization.
Interact directly with clients for beta software activation, functional demonstrations, and pre-sales support.
Coordinate with development teams to resolve technical issues and ensure high-quality solutions.
Contribute to the continuous improvement of support and documentation processes.
Collaborate with cross-functional teams to ensure a seamless and professional customer experience.
Experience communicating with clients via email and video calls.
Exceptional communication skills in English (written and spoken).
Advanced proficiency with productivity tools (Outlook, Excel, PowerPoint, Word).
Proficient in project and technical support management tools, especially Atlassian JIRA.
Experience creating dashboards and analyzing data with Power BI or similar tools.
Familiarity with software deployment environments and version control.
Ability to understand technical software flows and translate them into clear, helpful documentation.
Schedule: Monday to Friday, 9:00 AM – 6:00 PM (3 days a week in the office).
Social benefits:
Health insurance.
Annual performance bonus.
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