Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.No matter what moment of life we are in, we are DIVERSE in age, gender, nationality, family... we have been certified in Diversity and as an ETHICAL company more than 9 years in a row!t doesn't matter if you are living your growth stage in life, LEARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, CONCILIATION and tax and social BENEFITS to combine your personal and professional life. What will you do in the project? SERVICE ENGINEER L2 y L3We are seeking a highly experienced Service Engineer L3 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.As an L3 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. The position requires shift work and on-call duties as part of a continuous operations model.Lead the resolution of complex and high-impact incidents in distributed and online service environmentsDrive and oversee root cause analysis (RCA) and post-incident reviews across teamsIdentify systemic issues and implement long-term solutions to improve service reliabilityBuild dashboards to provide visibility into SLA performance, service health, and team workloadDevelop reports to provide insights on technology performance and recommend improvementsCollaborate with engineering and product teams to influence service design and resilienceCommunicate effectively with stakeholders, including senior leadership, customers, and partnersEnsure compliance with data protection regulations, including GDPRStrong college hire or 1–2 years of experience in service operationsFor L2 Engineer: 2–4 years of experience diagnosing/debugging faults in complex online servicesFor L3 Engineer: 6+ years of experience diagnosing/debugging faults in complex online servicesWorking knowledge of enterprise network gear including routers, switches, and load balancersAdvanced experience with scripting using PowerShell, SQL, and PythonAbility to build analytical reports to drive service and technology improvementsKnowledge of Azure and Microsoft 365 architectural concepts (Azure Portal, Storage Nodes, VMs, etc.)Strong understanding of GDPR laws and data protection principlesStrong communication skills in written and spoken English (fluent level required- B2/C1)Strategic thinking with a focus on long-term service reliability and optimization12x5 service coverage (service coverage from 8:00 AM to 8:00 PM) with rotating shifts~ At Capgemini we have a wide range of training, face-to-face, online Certifications, etc. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 integral revenues of €22 billion.