As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.
We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.
To succeed in this role, we would like you to possess the following skills:
* Experience in customer service
* Fluent in Norwegian, both spoken and written
* Proficient in English, both spoken and written
* Good knowledge of data, technology, and systems
* A clean criminal record is a prerequisite
You will fit right in if you:
* Value good work ethics
* Have strong teamwork skills
* Excel in communication
* Are comfortable working both individually and in a team
* Are at ease with data and phone as work tools
* Are detail-oriented and enjoy complex tasks
* Are solution-oriented both with customers and colleagues
* Are curious and eager to acquire new knowledge
* Thrive in a fast-paced environment and adapt easily to change
* Want to be a part of a solid team with a strong culture
For the right candidates, we can offer:
* A great work environment with experienced and curious colleagues
* Comprehensive and structured training
* Excellent opportunities for personal and professional development
* A rotating schedule within 24/7 operations
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