Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology-driven marketing and customer relationship management, focusing on innovation. We are seeking a Technical Lead.
Main Tasks
1. Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts.
2. Assist the Project Manager/Delivery Manager with technical leadership, platform knowledge, and solution identification.
3. Detect and notify risks related to project/client profitability.
4. Ensure project progress aligns with scope, schedule, and costs, and alert deviations.
5. Meet technical objectives and comply with Omega's quality standards.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos and deliver technical documentation.
8. Participate in team development, training, and mentoring.
9. Identify upselling and methodological improvement opportunities.
10. Contribute to Omega's community of practice with thought leadership and training.
Required Experience
* At least 3 years in full Salesforce.com implementation lifecycle.
* Experience as a Salesforce.com developer.
* Knowledge of modules: Sales Cloud, Service Cloud, Marketing Cloud.
* Experience with agile methodologies.
* High proficiency in English.
What We Offer
* Permanent contract with flexible schedule.
* Certification plan to enhance skills.
* Home office support.
* Flexible benefits (transport, meals, etc.).
* Health insurance.
* Opportunities for professional growth and development.
About Us
Omega CRM, part of Merkle and dentsu groups, is a global digital company specializing in accelerating Business Experience through customer-centric solutions, technology, and data, all enhanced by AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain, serving industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. We are committed to growth through our core values of Talent, Flexibility, Commitment, and Innovation, growing together as a team.
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