PAn international company operating in the bFood Beverage ingredients sector /b is currently recruiting a Customer Operations Specialist to support its bFrench-speaking customer portfolio /b. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle. /ppbr/ppThis position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers. /ppbr/ppbKey Responsibilities /b /pulliServe as the main point of contact for bFrench-speaking customers /b, coordinating closely with sales and internal teams. /liliManage customer orders end to end, from order entry through shipment and invoicing. /liliValidate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements. /liliHandle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing. /liliSupport the sales team with account-related operational issues, including carrier incidents and delivery constraints. /liliAddress customer complaints promptly, ensuring appropriate follow-up and escalation where required. /liliMaintain accurate customer and account records to ensure efficient billing and documentation. /liliEnsure adherence to internal processes, policies, and compliance requirements. /li /ulpbr/ppbProfile Sought /b /pulliDegree-level education or equivalent professional experience. /liliAt least b3 years’ experience /b in a customer service, customer operations, or sales support environment. /lilibFluent French and English /b are essential (written and spoken). /liliExperience working with Microsoft Office, particularly Excel, and ERP systems (i.e. bSAP Business One /b). /liliFamiliarity with import/export documentation is a plus. /liliPrevious exposure to the bfood and beverage industry /b is advantageous. /li /ulpbr/ppbKey Competencies /b /pulliStrong customer focus. /liliCommunication skills. /liliProactive and solution-oriented approach. /liliHigh attention to detail and accuracy. /li /ul