Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management. We are looking for a Salesforce Architect.
Duties and Responsibilities :
1. Shape relevant data architecture roadmaps that identify scope, prioritization, and delivery timelines, and address technical debt.
2. Produce architectural solutions that include technology and services, considering security and software license management requirements, high-level architecture, and technical designs aligned with enterprise architecture standards. Cover product, integration, and architecture domains to meet acceptance criteria.
3. Review and ensure the quality of solutions to meet business requirements and align with strategic vision.
4. Identify opportunities for product innovation and propose designs to advance them.
5. Drive product-level innovation for quick wins and business benefits, aligning with the product roadmap.
6. Support integration and functional testing to ensure compliance, addressing risks, licenses, and security issues.
7. Ensure service design outcomes align with quality standards and client service offerings.
8. Contribute as a leader within Omega's communities of practice by providing thought leadership, training, and mentoring to develop architecture capabilities.
Experience and Skills :
1. At least 4 years of experience as a Salesforce Technical Lead or similar role.
2. Strong foundation in platform functionality, development, organization, time management, conflict and priority management, and methodologies.
3. Solid solutions architect experience, contributing to strategies, roadmaps, and delivery plans, enabling innovation.
4. Experience throughout the project lifecycle with collaborators, vendors, or third parties.
5. Ability to interpret vendor proposals and advocate for cost-effective solutions.
6. Proficiency in English.
7. Experience in gathering and interpreting business information and client processes.
8. Proficiency with core technologies of the applications to be implemented.
9. Ability to collaborate across business and technology teams to improve services and customer experience.
What We Offer :
* Permanent contract.
* Flexible schedule and support for work-life balance.
* Certifications plan to enhance skills and obtain official certificates.
* Home office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
* Our commitment to social responsibility.
* Opportunities for professional development and growth.
About Us :
Omega CRM, a Merkle company, is a global digital firm specializing in customer-centric solutions, technology, and data, enhanced by AI. As part of Merkle and dentsu, we form the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals, and 2,500+ certifications. We operate across industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23.
We believe in growth through our people, guided by values of Talent, Flexibility, Commitment, and Innovation. We grow together.
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