We are currently recruiting for an exciting Finnish speaking Technical Support Advisor in Malaga, Spain!
DUTIES AND RESPONSIBILITIES:
* Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
* Provide support to clients employees in the operation of user systems and peripheral devices
* Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
* Be accessible and provide a first resolution rate by using internal knowledge databases
* Cooperate with clients 2nd level service organizations and external service providers.
REQUIREMENTS:
* C2 or fluency in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
* Experience in 1st or 2nd level IT support, ideally in a large company environment
* Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
* Have an analytical approach to complex issues
* Have experience in ITSM ticket systems (ideally in ServiceNow)
* Knowledge of processes according to ITIL V4 good to have
* Have high customer and service orientation and high sense of responsibility
* Have a reliable and systematic way of working
* Are willing to learn and develop technical and soft skills
* Have high motivation and willingness to work in a global team.
OFFER:
* Excellent remuneration package based on experience, skills and performance
* Full paid training on the company and the project
* Career development programs, specialized courses, and language classes
* Dynamic and creative team with a positive and friendly atmosphere
* Guidance and tools to reach career potential
* Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)
* Office in the centre of Malaga
Interested? Apply now!
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