If you are an empathetic person, a good listener, have a problem-solving mindset, and enjoy being a team player, we have the right job for you!
Job Responsibilities
As a customer support advisor for a prestigious travel company, you will be responsible for understanding and identifying customer needs. Your role involves listening, responding, and mediating between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.
You will clarify inquiries regarding service, payment, and technical requirements, provide accurate information, and follow established processes via email and phone.
* Language Requirements : Italian : C2 level and advanced English
* Excellent communication and interpersonal skills, both written and spoken
* User-friendly PC skills : Office 365, CRM Database, and other internal platforms
* A problem-solving and solution-oriented mentality
* A positive, motivated mindset to handle challenging customer issues
* Goal-oriented work approach
* Adaptability to changing priorities and business processes
* Affinity with accommodation platforms
* Experience in customer service or contact centers is valued
* Availability to work both from the office and from home (within 100 km from the office)
* 38.5 hours / week (Monday to Sunday)
* Available shifts : afternoon (15 : 00-23 : 00) or split shift (09 : 00-20 : 00)
* Temporary contract
* Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more
* Free private health insurance upon obtaining a permanent contract
* Flexible nursery school transport remuneration after the probation period
* A multicultural and international work environment
* Modern office spaces well connected by public transport, near Glories shopping mall (Westfield)
* Free coffee daily and free fruit weekly
* Opportunities to learn and grow within an industry-leading department
* Initial training (3 weeks) and ongoing personal coaching
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