Overview
Join to apply for the Order Management Specialist role at TieTalent. The Order Management Specialist is responsible for processing customer orders efficiently while adhering to company policies and tracking orders through delivery, resolving any issues to improve On Time Delivery (OTD). This position reports to the Customer Service Manager and is part of the EMEA Customer Service Team located in Madrid, Spain and will be an on-site role.
What You Will Do
* Process customer orders in compliance with company policies and standard operating procedures.
* Track orders to delivery, problem-solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
* Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
* Demonstrate excellent data entry skills to quickly and accurately review and input data.
* Ensure pricing is updated correctly in the ERP.
Who You Are
* Fluent in Spanish and English, Portuguese would be an advantage.
* Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook.
* High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role.
* Written and verbal communication skills.
* High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.
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