PstrongGiesecke+Devrient (G+D) /strong is a global company dedicated to securing the digital world. From secure payments and ID solutions to cutting-edge connectivity and data protection, our technology is essential to everyday life in an increasingly digitalized world. /ppbr/ppstrongAre you passionate about IT operations, troubleshooting complex systems, and delivering top-notch support in a global environment? /strong /ppbr/ppAt strongG+D /strong, we're looking for a strongLevel 1 Operations Engineer /strong to join our Network Operations Center (NOC) in strongEl Prat de Llobregat /strongand help ensure the stability, availability, and performance of critical services for customers around the world. /ppbr/ppAs a global leader in security technologies, we provide innovative solutions that protect payments, identities, connectivity, and data. Millions of people rely on strongG+D /strong every day, and our NOC team plays a key role in keeping everything running smoothly. /ppbr/ppstrongWhat will you do? /strong /ppbr/pulliAct as the first point of contact (Service Desk) for technical support to global customers. /liliMonitor systems and infrastructure using dashboards and supervision tools to detect incidents in real time. /liliCreate, resolve, and escalate tickets (incidents/requests/problems) via ServiceNow, in accordance with SLAs. /liliMaintain proactive and clear communication with clients throughout the incident lifecycle. /liliSupport user and access management, and coordinate scheduled maintenance windows. /liliAssist with technical tasks such as data import and system checks in Linux environments. /liliWork closely with other technical teams to ensure fast issue resolution and continuous improvement. /li /ulpbr/ppstrongWhat we are looking for? /strong /ppbr/pulliCustomer-focused mindset with strong verbal and written communication skills. /liliFluent English and French (spoken and written) – will be assessed during the interview. /liliPrevious experience in Help Desk or Service Desk environments. /liliFamiliar with monitoring tools and ticketing systems like ServiceNow. /liliBasic understanding of Linux systems and command-line operations. /liliProblem-solving attitude, attention to detail, and eagerness to learn in a fast-paced environment. /liliWillingness to work in strongrotating shifts /strong (24/7 coverage). /li /ulpbr/ppstrongWhat’s great about working with us? /strong /ppbr/ppstrongCulture and Diversity: /strong A people-oriented workplace with an international team, strong team spirit, and inclusive values. Equal Opportunity Employer and LGBT+ friendly. /ppstrongGlobal Reach: /strongBe part of a multicultural environment, supporting critical infrastructures for clients across the globe. /ppstrongTech-Driven Projects: /strong Involvement in service operations that support digital banking, telco, and IoT security services. /ppstrongLearning and Growth: /strongGain exposure to ITIL practices, global tools, and continuous on-the-job training. /ppstrongComprehensive Benefits: /strongPermanent contract, in-house parking, and flexible compensation (private medical insurance, transport vouchers, childcare support, training…). /ppstrongFacilities: /strong On-site canteen with subsidized breakfast and lunch menus, including fresh, healthy options. /ppstrongStrategic Location: /strong Our site in El Prat de Llobregat is easily accessible by car or public transport (Bus 88, 110 and PR4 from El Prat; Metro L10 - Riu Vell from Barcelona). /ppbr/ppstrongExplore what makes G+D unique - Check out this video: /strong /ppaGiesecke+Devrient – We make the lives of billions of people more secure /a /p