Social network you want to login/join with:
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Job Description
* Requirements Analysis.
* Design and implement functional solutions in projects.
* Provide effort estimations for projects.
* Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
* Analyze and improve application performance.
* Collaborate with technology providers when required by the project.
* Contribute to the validation of the solution against functional requirements.
* Comply with the agreed software quality standards set by Omega's Technical Management.
* Generate functional documentation for completed projects.
* Collaborate within Omega's community of practice by sharing knowledge.
Required Experience
* Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles.
* Experience in business process analysis and redesign.
* Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption
* Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.
* Experience with Agile methodology.
* Oral and written fluent in English.
WHAT DO WE OFFER
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurtant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention
* Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#J-18808-Ljbffr