Graduate Service Delivery Manager - GT1 Market
Join to apply for the Graduate Service Delivery Manager - GT1 Market role at HP .
This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborates globally on service planning and performance, and contributes to operational readiness planning. It analyzes performance reports, supports sales teams, sources new technology teams, and fosters a knowledge management culture. The role also works independently to resolve moderate scope problems and ensure alignment with business requirements.
Responsibilities
* Formulates support strategies for product families with medium complexity.
* Represents services within product core teams, ensuring service requirements are included during product development, such as warranty support, cost analysis, and content development for marketing.
* Establishes goals for product service metrics, tracks business performance, and implements corrective actions as needed.
* Collaborates with regional and global teams on service planning and performance.
* Develops plans to support operational readiness and success of production services.
* Analyzes operational reports to monitor infrastructure performance and optimize processes.
* Supports sales teams with opportunities and value propositions to increase revenue.
* Sources and onboard new technology teams to enhance capabilities in line with business needs.
* Prepares reports, recommendations, and shares knowledge to promote a knowledge management culture.
* Works independently on moderate scope problems, applying expertise and judgment to resolve issues following company policies.
Education & Experience
* Four-year or graduate degree in Business Administration or related discipline, or equivalent work experience.
* Typically 2-4 years of experience in service management, delivery, solution architecture, or related fields.
Knowledge & Skills
* Agile Methodology, Analytics, Business Development, Customer Relationship Management, Data Analysis, Digital Marketing, Go-to-Market Strategy, KPIs, Market Research, Marketing, New Product Development, Product Management, Product Marketing, Product Strategy, Project Management, Value Propositions
Cross-Org Skills
* Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity
What We Offer
* Opportunity to work internationally with diverse colleagues.
* Internal growth and career development, including access to HP’s learning platforms.
* Benefits : health & life insurance, discounted meals, HP product discounts, flexible hours, engagement with global networks, community volunteering, onsite sports and health services, printing workshops, and women’s networks.
If you’re interested, apply and let's discuss!
Legal entity : Sales & Services
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Project Management and Information Technology
* Computer Hardware Manufacturing, Software Development, IT Services and Consulting
J-18808-Ljbffr
#J-18808-Ljbffr