Job Title: Front Desk Agent at AC Victoria Suites Hotel
Company Information: AC Victoria Suites is a four-star hotel located in Barcelona's Pedralbes area, owned and operated by an independent franchisee affiliated with Marriott International. The franchisee is responsible for all employment policies and practices, and employment at this hotel is through the franchisee, not Marriott International.
Position Overview: We are seeking dynamic, motivated individuals with initiative, responsibility, and a commitment to excellent customer service to join our team as a Front Desk Agent.
Key Responsibilities:
* Perform customer service tasks following the hotel's standards, including managing reservations, occupancy, and room sales.
* Handle check-in and check-out processes, including VIP guest services and requests.
* Promote the hotel's loyalty program, handle guest requests, and resolve complaints.
* Perform billing, collection, and cash handling duties.
Minimum Qualifications:
* Bachelor's Degree
* 2 to 3 years of experience in a reception or front desk role
* Proficiency in English (professional level)
Preferred Skills and Knowledge:
* Knowledge of OPERA PMS and Marriott tools such as Marsha, GXP, Guest Voice (plus)
* Motivation, teamwork, flexibility, and adaptability
* Strong customer service dedication
We are an equal opportunity employer.
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