Principal Responsibilities/Position Purpose:The Spa Manager is responsible for the overall leadership, strategic direction, and financial performance of the Spa & Wellness operations. This role ensures the delivery of an exceptional luxury guest experience while maximizing revenue, profitability, and operational efficiency.The Spa Manager oversees daily spa and fitness operations, drives sales initiatives, develops the team, ensures compliance with brand standards, and fosters a culture of service excellence and results-driven performance aligned with the hotel’s objectives.ESSENTIAL FUNCTIONS30% Spa Operations & Team LeadershipLead the daily operations of the Spa and Fitness facilities, including reception, treatment rooms, retail, and wellness areas. Provide leadership, coaching, and performance management to ensure consistent delivery of luxury service standards. Develop staff schedules, monitor productivity, and ensure optimal labor cost management. Foster a collaborative and high-performance team culture aligned with brand standards.25% Revenue Management & Sales StrategyDevelop and execute strategic sales initiatives to maximize treatment bookings, retail sales, and membership programs. Drive upselling, cross-selling, and pre-booking strategies to increase guest retention and revenue per guest. Monitor daily, weekly, and monthly revenue performance against targets. Analyze financial reports, payroll, and cost controls to ensure profitability. Collaborate with Marketing to create and implement promotions, seasonal packages, and special wellness events.20% Guest Experience & Service ExcellenceEnsure an exceptional, welcoming, and personalized spa and wellness experience throughout the entire guest journey. Maintain a strong presence in the spa to engage with guests and monitor service quality. Proactively resolve escalated guest concerns and implement service recovery strategies. Personally oversee VIP experiences and high-profile guest visits to ensure except