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M365 L2 Support Engineer
and manage, support and administer hybrid Microsoft 365 environments for customers in a regulated financial institution. Serve as the primary escalation point for M365-related incidents, ensure service continuity and maintain a security-first approach across Exchange Hybrid, Teams, SharePoint, Intune and Entra ID.
Responsibilities
Triage and resolve L2 escalations across Exchange Online/Hybrid, Teams, SharePoint, OneDrive, Intune and Entra ID
Administer hybrid identity including Azure AD Connect sync health, Conditional Access troubleshooting and MFA
Manage user lifecycle, mailbox administration, license assignments and Teams/SharePoint governance
Support Exchange hybrid coexistence including mailbox migrations, mail flow and certificate renewals
Manage Intune device enrollment, compliance policies, app deployments and Autopilot profiles
Assist Security team with Defender for Endpoint/Office 365 alert triage and DLP incident review
Monitor M365 Service Health, Azure AD Connect health and sign-in anomalies, communicating proactively to stakeholders
Execute planned changes following ITIL change management processes
Write and maintain PowerShell scripts for recurring admin tasks and reporting
Produce monthly operational reports and maintain runbooks, knowledge base articles and known error records
Requirements
3–5 years hands-on M365 administration and L2 support experience
Strong knowledge of Exchange Online and Hybrid environments
Solid experience with Entra ID, Azure AD Connect, Conditional Access and MFA
Teams administration including meeting policies and voice
Intune/Endpoint Manager experience for device management and compliance
SharePoint Online administration and permissions management
Proficiency in PowerShell for Exchange Online, MS Graph, Teams and AzureAD modules
Understanding of Defender for Endpoint and Defender for Office 365
Familiarity with ITIL processes (incident, problem, change management)
Experience working in financial services or regulated environments
Nice to have
Microsoft certifications (MS-102, SC-300, SC-400, MD-102)
Experience with eDiscovery, retention policies and communication compliance
Familiarity with ExpressRoute for M365 and network-level troubleshooting
Experience with Graph API and Power Automate for workflow automation
Exposure to Microsoft Sentinel integration with M365 audit and sign-in logs
Familiarity with M365 Copilot deployment and data governance prerequisites
We offer
Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses
EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.
Why Join EPAM
WORK AND LIFE BALANCE.
Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE.
Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
CLEAR AND DIFFERENT CAREER PATHS.
Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. xhfqzwm
Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.
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