Location: Barcelona, SpainTeam: ProductType: Full-time
About Acai Travel Acai Travel is revolutionizing the travel industry by empowering leading Online Travel Agencies (OTAs) and Travel Management Companies (TMCs) with cutting‐edge AI solutions. Our product streamlines customer interactions, automates workflows, and delivers deep insights—making our clients faster, smarter, and significantly more efficient. Explore our transformative solutions at by industry veterans who successfully sold their previous company to American Express Global Business Travel (AmexGBT), Acai recently secured a $4.5 million funding round, underscoring the exceptional value of equity for our team.At Acai, you'll join a talented, collaborative team driven by innovation, personal growth, and mutual support. Our culture prioritizes deep personal transformation alongside business success, ensuring every team member thrives professionally and personally.If you're eager to shape the future of travel technology within an inspiring, growth‐focused community, Acai Travel is your next adventure.About the Role We're looking for a highly skilled Amadeus GDS Specialist to join our team. In this role, you'll apply your deep expertise in GDS systems to help us design, validate, and refine AI‐powered tools that travel agents would use.You'll collaborate closely with Product Managers and Engineers, playing a vital role in shaping the accuracy, reliability, and practicality of Acai's travel solutions.What You'll Do at Acai GDS Product Expertise Serve as the subject matter expert on Amadeus GDS systemTranslate common workflows, commands, and booking, changes and cancellation scenarios into product insightsCollaborate with engineers to align AI behavior with real‐world GDS outputsQuality Assurance and Validation Review and validate AI‐generated results related to ticketing, pricing, exchanges, and refundsIdentify logic errors, inconsistent results, and opportunities for improvementDocument and prioritize feedback for continuous refinementIndustry Insight and Cross‐Functional Collaboration Bring travel industry best practices and edge cases into product conversationsEducate internal teams on leisure and corporate travel nuancesHelp create robust systems that mirror the day‐to‐day needs of OTAs and TMCsWhat We're Looking For Must‐Have Skills Demonstrated expertise in Amadeus GDS, particularly cryptic mode3+ years of experience at a travel agency, OTA, or TMCStrong working knowledge of the end‐to‐end booking process, including refunds and exchangesMeticulous attention to detail and commitment to accuracyAbility to communicate clearly with technical and non‐technical stakeholdersWhile you're an expert in traditional travel tools, you're genuinely excited about transitioning into the AI and tech industryNice‐to‐Have Skills Knowledge of other GDS systems like Sabre or Travelport + (Galileo)Familiarity with NDC workflows and contentExperience with CRM tools such as Zendesk, Genesys, or KustomerExposure to both leisure and corporate travelPrevious experience in QA or AI product testingKnowledge of Travelfusion or other aggregatorsWhy Join Acai Travel? Work in a high‐impact role that directly contributes to the growth and success of our businessBe part of a fast‐growing, VC‐backed startup transforming the travel industry with AIThrive in a hands‐on, startup culture where your work directly influences outcomesJoin a growing integral team that values speed, ownership, and practical creativityCompensation: 25K‐30K Euros + EquityPrivate medical insuranceCompany offsites to unique destinations (mix of work and leisure)Enjoy free drinks (coffee, tea, beer) in our vibrant co‐working space in Barcelona near Glories.Requirements Legal work authorization in Spain.
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