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Job Reference:
731921014457788006432460
Job Views:
7
Posted:
31.03.2025
Expiry Date:
15.05.2025
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Job Description:
As a department head, the Front Office Director strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Also, he/she is responsible for ensuring a warm welcoming and seamless departure experience for all guests in addiction to communicating guest information throughout the hotel.
Candidate Profile (M/F/D):
* High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
* Experience as a Front Office Manager or 2 years of experience as Assistant Front Office Manager.
* Able to work in a changing environment.
* Fluent in English written and spoken (another language is a plus).
Core Work Activities:
1.Leading Guest Services Team:
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
2.Maintaining Guest Services and Front Desk Goals:
* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
3.Ensuring Exceptional Customer Service:
* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
* Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
* Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
* Strives to improve service performance.
* Empowers employees to provide excellent customer service.
* Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
4.Additional Responsibilities:
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
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