Overview
* Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities.
* Accurate account management delivering the performance objectives:
o First / ongoing training.
o Maximize TFS business (IR and RR management) +other KPI’s like Mobile Customer Care, Payment target,Tokenization and ins-store services (Fast Refund).
o Maximize DCC business (Hit Rate management).
* Business Statistics analysis, presentation, discussion and action.
* Action plans and store visits in line with company segmentation model.
* Achieve sales targets taking corrective action when result materially deviates from expected.
* Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff.
* Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan.
* Offer intensive support including product instructions.
* Constant communication with merchants to increase KPI’s.
* Action plans and in-store visits in line with the Global Blue’s strategy.
* Processing and presentation of business statistics and insights.
* Deliver to the stores the activities have been agreed with the merchant’s HQ.
* Document in CRM all merchant’s specific information and activity done.
Background and Education
* University degree is a plus.
* 4 years sales experience (2 years as store manager or team leader desired).
* Trade Marketing background and Services or Retail field knowledge will be a plus.
* Analytical and planning capability.
* Good Communication and influencing skills.
* Customer service orientation.
* Basic English knowledge.
* Self-motivation, and target driven.
Specific skills and knowledge
* Good customer orientation.
* Ability to create personal relationships.
* Problem solving attitude.
* Basic knowledge of MS Office products.
* Upselling and cross-selling strategies.
* Analysis of consumer trends and customer behavior.
* Adaptation to new tools or systems.
* Effective communication and results-oriented approach.
* Complaint management and customer loyalty.
* Ability to work in dynamic environments.
* POS (point of sale) management, payments and returns.
* Collaboration with different departments (sales, warehouse, administration…).
* Time management and task prioritization: autonomy.
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