About the Role:
We are seeking a seasoned professional to fill the position of Tour Delivery Manager at Collette. The ideal candidate will be based in continental Spain or Portugal.
About Collette: As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Our passionate team is dedicated to fulfilling travel dreams and shaping the company's future.
Job Summary: The Tour Delivery Manager is responsible for developing and managing regional tour manager teams to deliver exceptional on-tour experiences. This involves focusing on recruitment, training, development, and collaboration with the product team to ensure brand standards are met.
Key Responsibilities:
* Hiring/Recruitment: Develop an annual hiring strategy to source top candidates and support business growth by meeting excellence standards.
* Training and Team Development: Evolve training strategies through individual and team needs assessments, providing on-the-road coaching and training. Conduct tour prep and briefing for new and existing tour managers, and assist in resolving issues on the road when necessary.
* Performance Management: Manage team members to achieve established metrics tied to customer feedback. Identify training opportunities and resources.
* Support Product Design and Marketing Initiatives: Collaborate with the regional team to support tour enhancements and marketing content.
* This position requires some travel (estimated 4 tours per year).
* Cross-Functional Collaboration: Improve operational processes and efficiencies to support tour managers on the road, product enhancements, and emergency services protocols.
Requirements:
* 3-5 years of industry experience or management experience required
* Bachelor's degree preferred
* Strong written and verbal communication skills
* Strong analytical and creative problem-solving skills
* Ability to engage with and manage relationships with internal and external stakeholders
* Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
* Fluent speaking skills in Spanish or Portuguese