Academic Training and/or Years of Experience
* University higher education
* High level of English (spoken and written), at least B2
* Experience in Commercial Management (minimum 10 years)
* Experience in team management (minimum 10 years)
* Knowledge of French is an advantage
* Master's Degree or Postgraduate studies in business administration, commercial, marketing, or related fields are advantageous
Behavioural and Technical Skills :
* People Management and Leadership
* Data analysis
* Business Analysis
* Customer Experience Management
* Product Management
* Negotiation
* Energy Legislation
* Strategic Planning
* Multichannel Strategy
* Market trends analysis
* Define the sales strategy in the B2C segment
* Analyze internal (products, technologies, capacities, resources, services) and external (environment, sector, market, competition) situations
* Define segmentation, bid positioning, and differentiation strategies
* Contribute to the definition of the B2C commercial Business Plan (new contracts, churn, margins, purchase price, channel mix), for approval by the B2C P&L Director
* Implement the sales and commercial strategy of the B2C segment
* Manage the maintenance and control of the customer portfolio and its margin
* Design sales campaigns and define their targets
* Collaborate with the Pricing & Analytics Manager on product characteristics, pricing/margin, and promotions for new product launches in the B2C segment
* Prioritize the development of new B2C products
* Set final pricing for customers
* Oversee the development of commercial actions using market knowledge on customers, competitors, and products as per Total Group Spain's strategic plan
* Conduct market studies to support business development
* Define the Customer Journey in the sales process
* Identify and develop partnership opportunities across sectors (retail, telecommunications, energy, etc.)
* Manage sales strategies across inbound (CAC and Commercial Offices) and outbound channels (digital, in-person, telemarketing, leads, etc.)
* Select suppliers for external channels, if applicable
* Set targets and ensure strategy development, budget approval, and policy implementation
* Establish relevant criteria, control, and organizational parameters
* Decide on expenditure, investment, and income forecasts
* Analyze opportunities and threats
* Coordinate with other units to maximize synergies
* Represent and defend TotalEnergies' interests in Spain
TotalEnergies (PGE Spain) manages 2.6 million B2C customer contracts, 30,000 B2B customer contracts, operates a power plant with two gas combined cycle units, and ranks as the 4th gas and power supplier in Spain.
Operating in a high volume-low margin environment, key responsibilities are critical to profitability. The market is fast-moving, highly competitive, with complex products and services to meet demand. It involves sophisticated contractual positions and volatile markets, requiring controlled risk-taking within set parameters.
External Relations : Sales channels, partners, external suppliers (consultants, service companies), sector companies (retailers), and companies from other sectors (retail, banking, telecommunications).
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