Client Services Executive Inwards - Italian and English Speaker
Madrid, Madrid, Spain
Job Description
About Chubb
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at:
Description:
* Do you consider yourself analytical and good at communication?
* And do you fancy to learn more about the insurance industry?
* Then your next adventure might just start at Chubb in Madrid!
In this role you will provide Account Management Services to Global Accounts incoming to Chubb EMEA from our Worldwide Multinational network. You will be responsible for the issuance and delivery of policy documentation for renewal and new business, endorsements and associated administrative within Chubb’s agreed standards across by adopting the 'right first time' principle (100% data quality checking prior to issuance & booking).
The role also involves working closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required.
Responsibilities:
* Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.
* Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties, become the main focal and contact point for all service matters relating to their accounts.
* Supporting Chubb’s business development and client relationship activities.
* Account handling and supporting Global Client Service Executive’s and Underwriters on relevant account/activities.
* Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department.
* Make sure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programmes.
* To work within the framework of Chubb ethical and service standards.
Qualifications
* Fluent or native level in Italian and English is a must.
* Professional language skills in Spanish is desirable.
* Previous experience in an underwriting support role is a plus.
* Insurance background is preferred.
* Competent in Microsoft Office – especially Excel.
* Strong customer service skills and customer centric attitude.
* Strong attention to detail and the desire to deliver and improve quality.
* Problem resolution and decision-making skills.
* Ability to work in a team environment as well as on own initiative.
What we offer in return:
* 29days of vacation a year
* 2 days working from home option + additional flexible days
* Working from home allowance
* Entry time flexibility
* Private medical insurance
* Life and accident insurance
* Pension plan
* Stock purchase plan
* Gympass
* Employee assistance program
* Comprehensive Learning & Development offer
Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
Job Info
* Job Identification 22613
* Job Schedule Full time
* Regular or Temporary Regular
* Job Category Processing Services
* Business Unit Spain
* Legal Employer Chubb European Group SE Spanish Branch
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