APM TerminalsWe are seeking a dynamic, experienced and process-oriented Customer Services & Customs Manager to lead the customer service and customs compliance department at our terminal. This role serves as the primary liaison between customers and internal departments, ensuring safe and exceptional service delivery, regulatory compliance, and operational excellence. The ideal candidate will have a strong background in terminal operations, customs regulations, and team leadership.
Customer Service Manager
Location:Algeciras
About APM Terminals
APM Terminals is a global leader in port and terminal operations, committed to delivering world-class services and driving innovation in logistics.
About the Role
We are seeking a dynamic and experiencedTerminal Operations Manager to lead our terminal’s customer service, customs compliance, and operational excellence. This role is pivotal in ensuring seamless coordination between internal teams and external stakeholders, while upholding the highest standards of safety, efficiency, and customer satisfaction.
Key Responsibilities
* Act as the primary liaison for terminal customers, ensuring prompt and effective service delivery.
* Lead and oversee customs operations, ensuring full compliance withTemporary Storage Facility (ADT) andAuthorized Economic Operator (AEO) regulations.
* Champion a strongHSSE (Health, Safety, Security & Environment) culture through regular safety talks and site walks.
* Negotiate and manage service agreements with shipping lines, customs agents, trucking companies, and port authorities.
* Resolve customer issues by collaborating with Operations, Planning, and Finance departments.
* Maintain proactive communication with clients, manage service quality, and gather feedback for continuous improvement.
* SuperviseGate andContainer Freight Station (CFS) operations, ensuring procedural compliance and process optimization.
* Define, monitor, and reportKPIs, analyze deviations, and implement corrective actions usingLean Methodology.
* Contribute to budget planning, invoicing, and financial performance monitoring.
* Set priorities, structure tasks, and align team goals with organizational objectives.
* Lead, coach, and develop a high-performing team, fostering a culture of learning and accountability.
Qualifications & Experience
* Bachelor’s degree inLogistics, Maritime/Port Operations, Engineering, Business Administration, or a related field.
* Specialized training or certification inCustoms, ADT, orInternational Trade is preferred.
* Certification from theSpanish Tax Agency (AEAT) in customs and tax law isrequired.
* Minimum5 years of experience in terminal operations management.
* Strong knowledge ofcontainer shipping,port regulations, andcustoms documentation.
* Proficiency interminal management systems,Microsoft Office, andERP platforms (e.g., Salesforce).
* Demonstrated leadership, negotiation, and conflict resolution skills.
* Fluent inEnglish and Spanish.
Why Join Us?
* Be part of a forward-thinking logistics company at the heart of global trade.
* Lead impactful projects and drive operational excellence.
* Work in a collaborative and safety-first environment.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
About the company
APM Terminals is an international container terminal operating company headquartered in The Hague, Netherlands.
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