About Collette: Let Us Show You the World
Collette is a family-owned business that has been leading the industry in innovation and expertise for years. Our passionate team works hard to fulfill travel dreams and is always looking for talent that will help shape our company's future.
The Perfect Candidate:
We're seeking a Tour Delivery Manager who shares our passion for travel and customer satisfaction. This individual must reside in continental Spain or Portugal and possess excellent written and verbal communication skills.
Job Summary:
The Tour Delivery Manager is responsible for developing and managing regional tour manager teams to deliver an exceptional on-tour experience. This includes hiring, training, and performance management of tour managers, as well as collaborating with the product team to ensure brand standards are met.
Main Responsibilities:
* Hiring and Recruitment: Develop a comprehensive annual hiring strategy to source top candidates and support business growth.
* Training and Development: Design and implement training programs to enhance team performance and address individual needs.
* Performance Management: Oversee team members to achieve established metrics and identify areas for improvement.
* Product Support: Collaborate with the regional team to support tour enhancements and marketing content.
* This role requires some travel (estimated 4 tours per year).
Requirements:
* 3-5 years of industry experience or management experience required
* Bachelor's degree preferred
* Fluent in Spanish or Portuguese
* Proficient in Microsoft Office