Location
Located on Avenida Tibidabo, our third Casa in the city will include a state‐of‐the‐art gym, a full‐service spa and hair salon, an 18 m2 outdoor pool, a café, and two floors of club space.
Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. About the Venue
Soho House & Co. – Barcelona.
Job Purpose
As a Spa & Gym Receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our values: Collaboration, Simplicity, Kindness and Passion.
Main Duties
* Ensure every member is welcomed by their name and the guest is welcomed with open arms in a hospitable manner: the Soho House way is warm and friendly.
* Be well‐versed on standard operating procedures, menus, amenities and collect laundry for housekeeping department.
* Learn about all the different services and how much Soho House Gym & Spa has to offer.
* Maintain a clean, sanitary and safe environment in the reception area.
* Manage members lists, bookings for spa services and booking of personal training classes.
* Support, direct, solve problems in real time to ensure any guest related concerns are addressed straight away.
* Build positive relationships with members and guests.
* Communicate and raise any feedback to the management team.
* Influence a fun and positive atmosphere by being approachable and professional.
* Welcome new hires and train everyone to the Soho House standards: Steps of service, Soho House knowledge.
Requirements
* Strong attention to detail.
* Excellent customer service.
* Fluent in English and Spanish.
* Organized and reliable; ability to handle feedback to achieve member satisfaction.
* Ability to multitask and work in a fast‐paced environment.
* Ability to understand and follow written and verbal instructions.
* Excellent interpersonal, communication and problem‐solving skills.
What We Are Offering
* Team meal while on shift prepared by our chefs.
* Soho Friends Membership.
* 50% Team discount on food and drink, 7 days a week.
* Team room rates: Any bedroom, any house, $100 a night.
* Birthday day off.
* Discount on Cowshed products and Soho Home up to 50%.
* Cookhouse & House Tonic: Our Cookhouse & Tonic programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally. xqysrnh
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
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