Weekend Agent Travel Assistance - French / Spanish Market - Temporary ContractJoin our team as a
Travel Customer Service Specialist
at AXA Partners, based in Barcelona. We are looking for bilingual agents fluent in French and Spanish, with a high level of English, to provide international travel assistance on a part-time, temporary basis.Role Overview:
You will implement assistance services, coordinate operations, and deliver tailored solutions to clients, ensuring excellent digital and customer service skills are applied. Your day-to-day tasks include handling international calls and emails, managing cases, and collaborating with internal teams to resolve client requests efficiently.Key Responsibilities:
Understand client policies and apply the appropriate conditions.Advise and guide customers to suitable solutions, ensuring rapid and personalized responses.Handle international communications, document actions, and close cases appropriately.Coordinate with internal teams, explain client situations, and support medical claims decisions.Maintain high standards of customer service, compliance, and protocol adherence.Ideal Candidate:
Fluent in French and Spanish;
proficient in English.Excellent customer service and communication skills.Empathetic, organized, and able to work under pressure.Flexible, team-oriented, and computer literate (Word, Excel).Willing to work weekend evening shifts (Friday to Sunday, 14:
00-22:
00).About AXA Partners:
We are a global leader in assistance solutions, with a passion for helping others through innovative technology and a human touch. We plant a tree for every new recruit with a permanent contract, supporting sustainability efforts.This is a part-time role with a weekend schedule, offering a unique opportunity to work in an international environment while making a positive impact.
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