Lead, coach, and manage the customer care team to meet performance and quality standards
Develop and implement customer service policies, procedures, and best practices
Collaborate with sales, product, and operations teams to improve customer experience
Identify trends in customer feedback and recommend process improvements
Manage staffing, scheduling, and training for the customer care team
Ensure compliance with company policies and relevant regulations
Lead, coach, and manage the customer care team to meet performance and quality standards
**Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice**:
Click on this link to read the Job Applicant's Privacy Notice