Currently, Amplifon Spain is undergoing a major omnichannel transformation to build a new platform aimed at enhancing customer experiences, streamlining store operations, and increasing productivity.
In this transformation, a key role is the Store Operations Manager, responsible for optimizing retail store performance across the network. This role involves leading the store support team and coordinating process improvements within the organization.
This position focuses on driving operational efficiency and serves as a link between the sales organization and back-office teams.
The Store Operations Manager will:
* Ensure a high-quality experience for shop personnel by improving the efficiency and effectiveness of Store Commercial Operations, including stock and product availability, procedures, and cash collection.
* Support shop personnel by listening to store needs and promptly resolving issues to enhance ongoing processes.
* Promote clinical sales excellence across Amplifon clinics by simplifying store processes and providing support services.
* Manage Store Operations communication by improving processes, tools, and content for field communication.
* Collaborate with Data analysts to provide insights, analysis, reporting, and advanced analytics.
Main responsibilities:
* Monitor and evaluate store performance metrics such as sales, customer service, and operational efficiency.
* Develop and implement action plans to address underperforming areas and enhance overall store operations.
* Simplify store processes and support services.
* Track Store KPIs and act promptly to maximize efficiency and effectiveness.
* Support global and regional projects and pilot new initiatives.
* Serve as a point of contact, gathering needs and information from back-office departments to inform the field.
* Collect feedback from field and area managers on ongoing projects and activities.
* Generate sales insights to support data-driven decisions.
* Provide monthly reports on revenue and cash collection, focusing on strategic opportunities and improvement plans.
Requirements:
* Experience working in retail or consulting within the retail or TelCo industries.
* Ability to communicate effectively with senior management and present complex issues clearly from a strategic perspective.
* Knowledge of cross-functional business disciplines such as sales, marketing, development, legal, HR, and information systems.
* Strong analytical and conceptual skills.
* Proven track record in developing new concepts for projects.
* Self-motivated with a high sense of urgency and the ability to work independently.
* Experience with project implementation, process improvement, KPIs, and financial results.
* Power BI experience is advantageous but not required.
What we offer:
Amplifon fosters a winning culture aimed at improving our workplace. We offer a hybrid working policy, allowing employees to work remotely several days per month.
* An important role in an international company recognized as a Global Top Employer, with a flat hierarchy.
* A dynamic, performance-driven culture where individual contributions matter.
* Participation in a motivated team with regular events and collaboration with colleagues in Italy.
* Career development opportunities, including training, e-learning, and international prospects.
* An attractive salary package, benefits such as a pension scheme, childcare, and a permanent contract.
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